Friendly customer service stimulates client-to-prospective-client advertising

Just cancelled my multi-million life insurance today (the "multi-million" is really intended:)). Why? Aside from the typographical mistakes on my policy, I thought I'm kind'a invincible. I seldom get into compromising situations. I don't think I'd die young as I expected. So why pay for life insurance?

This post is somewhat related to my insurance cancellation. I talked to a nice customer service attendant to have the policy I mentioned cancelled. She didn't give me a hard time. I had the policy cancelled in just minutes. She was very accommodating and she guided me well. Of note, she wasn't that aggressive in selling me
another insurance plan. Surprising!

That little event would easily impress any customer. I think that had the potential to stimulate client-to-prospective-client advertising. Believe it, I'm blogging about the company right now.
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